Australian Sunday Telegraph today, there’s a short piece about the Australian Foreign Minister, Kevin Rudd, and his impressions on Sydney Airport (which seems like it was an excuse for them to trot out the video of Mr Rudd cursing a blue streak).
“Sydney, I came in the other morning from the UK giving some lectures on China,” he said. “And I was talking to those guys in Customs as we just looked at the queues in the two arrival halls.
“I said, ‘OK guys what’s it like?’ And this bloke said to me, ‘We are the only airport in the world that manages to think you can suddenly funnel four lines into one. Obviously there’s a greater wisdom, but it doesn’t work, mate’. Frankly, we can do better. People do not like that level of queuing.”
The key thing, for me, is that KRudd asked the front-line staff about the problem.