My friend Carl and I have a saying: designers don’t cook. Judging by the World Future Society’s article From Smart House to Networked Home, neither do futurists.
With new capabilities for accessing online expert systems and applications, we’ll tap into information, analysis, and contextual advice in more integrated ways. Virtual agents will migrate from being an automated form of phone-based customer service to a personalized form of support and assistance that provides information and—more importantly—performs useful tasks. For example, such agents might design a weekly menu based on a family’s health profile, fitness goals, and eating preferences, and automatically order ingredients.