Current Research

Airports of the Future – Human Systems

My colleagues and I are studying how people use airports as part of an ARC Linkage grant called “Airports of the Future“. There are seven sub-streams of the project. Our part is called “Human Systems“.

At the moment, we’re working towards developing qualitative models of passenger experience in airports. We observe people as they use airports and then analyse those observations in a variety of ways to develop new ways to understand how people use “systems rich environments”.

I also have a minor project, unconnected to the Linkage grant, looking at self-service technologies in airports.

eHealth System Experiences

I’m working with my colleagues Prof Vesna Popovic from QUT and Dr Kate Van Dooren and Prof Nick Lennox from QCIDD to explore how people with intellectual disability (will) use and understand the coming Patient Controlled Electronic Health Record.

People with intellectual and developmental disability represent 2-3% of the Australian population and experience elevated rates of mortality and morbidity compared with the general population. This group of people must keep track of extensive medical information while also managing turnover of carers, GPs and other health professionals, making them beneficiaries of a unified eHealth record. Although they are key users, there is a lack of knowledge about how people with intellectual disability will make use of the system. This is a missed opportunity to improve the lives of an often overlooked group.


Building on QCIDD’s clinical expertise and recent research about eHealth records, and the People and Systems Lab’s innovative techniques for researching consumer experience of complex services, we will investigate the early use of the eHealth system by people with intellectual and developmental disability.

The Digital Telehealth Stethoscope

In this project I’ve been working with colleagues at QUT and USQ on an ARC Linkage grant to explore aspects of the use of digital telehealth stethoscope. The grant is about to draw to a close but we are still working on various findings that have come from our final round of data collection.

Expertise and Tacit Knowledge

I have an ongoing interest how people demonstrate expertise and use tacit knowledge in their work. I’ve looked at how nurses apply compression bandages to people legs and at how developers interact during (very) early-state software design.