Academic Publications
You can find most of my academic publications on my page at QUT’s eprints site.
Here’s a few recent ones:
An actor-network research frame for analysing complex socio-technical situations from IASDR 2011 in Delft. My first try at being really explicit about how to use actor-network theory to work through particular issues that have come up in some recent projects.
Implications for the design of a digital stethoscope for anaesthetic preadmission consultations. In the v3,8 of the Australasian Medical Journal. Before we’d had the actual physical device built we’d done a lot of work looking the particular case study situation. In this paper we work through some of the outcomes of that research and give a few indications of what they imply for the design of an actual physical device which lets a doctor at a bit city hospital listen to the chest of a patient at a regional clinic.
Towards airport passenger experience models. From the 2010 Design and Emotion conference in Chicago. We’d done a lot of analysis of how people get through airport security and in this paper we present model of the higher-level things that people do as they negotiate airport security.
Presentations
Understanding how people experience service: A design research case study about airport security at UX Australia 2011, Sydney. Building on the concept of ‘mental models’ and the related concepts of ‘frames’ and ‘scripts’ this presentation used a few examples from our airport research to explain how we go about understanding the rules on which airport security screening runs and how passengers understand (or don’t understand) the service.
Not Easily Obvious 